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How It Works

Your orders delivered in minutes

Starting out from food to groceries, we deliver your heart desire, without stress. If it’s about the challenges of your day-to-day demanding routines, your pursuit to live a more rewarding life and create a flourishing business, Shopnaw is the right choice. Simply signup and place your order. Get convenience delivered at your doorstep at the simple touch of your finger.

Shopnaw Platforms

1. Shopnaw Mobile apps

Apps are accessed on internet enabled geo-aware devices. Apps are available in android and iOS versions on Play and Apps store respectively:

  • Shopnaw app: For ordering
  • Shopnaw Seller app: For sellers
  • Shopnaw Delivery app: For delivery

2. Shopnaw.com (web portal)

Our web portal is the web edition of the apps. It can be accessed on internet enabled PC, tablets and smartphones

Discover Shopnaw

  • Shop in 10 languages

Shopnaw language translation is provided for your convenience. Select the language you prefer for browsing, shopping, and communications.

  • 24/7 Customer Service Support

Uninterrupted assistance for a smooth Shopnaw shopping experience

  • Great value from Competitive Prices, Deals and Promotions
  • Track your order

After an order has been placed, you can track the pickup of the item and the delivery process in real-time on our platform. If an order includes multiple items, each may have separate delivery and tracking details. We deliver to your doorstep a remarkable experience of delight and convenience.

Your favourites in one place

From a tech product to groceries and restaurant, find all your favourites here. Shop the way you want and get it delivered to your doorstep. We manage our platform by working closely with your favourite retailers and trusted brands to keep up with your shopping standards. On Shopnaw, you can find the right items, at the right price, and at your favourite shop without stress. Discover all the ways to save time & money. Find competitive prices, deals from stores and product on Shopnaw— delivered to your desired location.

Shopnaw app operates as an on-demand delivery service which allows customers to buy through the Shopnaw platform from their favorite Vendors.

The Vendor receives orders on the Shopnaw vendor app once a customer places an order and checks out. Order will be picked up by the Shopnaw Personal Shopper (Rider) within ETA of 10 min max. The Shopper then pays for the order up front and proceeds to deliver to the customer within the designated time frame of 30 to 45 mins maximum

The original Vendor price list is maintained, without any form of markups in order to offer customers the same as in-store pricing on Shopnaw.

 

Operational Areas:

Currently operating in the Accra Metropolis.

Available Platforms

The service is available to both customers and partner vendors on mobile (android and iOS) or web.

Follow these simple steps to order from Shopnaw today.

Download the Shopnaw app on Google Play Store or App Store

Turn on Device location on your phone to enable location services

Launch the Shopnaw app & click on the Menu button at the top left corner to log in/signup

Browse through our list of categories:

  • Supermarkets
  • Restaurant
  • Local Markets
  • Fashion & Beauty
  • Pharmacy
  • Electronics
  • Made in Ghana
  • Stationery
  • Specialty Stores

Select your preferred category. You will find a list of stores/vendors in each category you select. Proceed to place your order from a store/vendor of your preference. it's that simple!

Operational Support

  • End-to-end service offering for our valued partners
  • Customer-focused and computer-coordinated
  • Amazing end-user experience possible
  • Statistically optimised response time to order

Customer service

Our very experienced customer service team handles all queries, feedbacks and complaints with speed, care and attention.

Order fulfilment

  • Our professionally trained personal shoppers are stationed within proximity to your vendor stores at regular opening hours to ensure timely pickup of orders.
  • Provision of real-time tracking data

Offline orders (Call-in orders)

  • All offline orders are handled via our control centre by our customer service team
  • Supporting through hotlines
  • WhatsApp
  • Live chat (Mobile & Web portal)

Delivery

  • Personal Shopper pays for the order before picking up.
  • Tracking of the process and progress of the delivery